FAQ
If you have a question, I will cover the common ones here. However, if not covered feel free to use the contact page or social media links in the footer.
Orders and Shipping
How long will it take for my order to arrive?
We pack and dispatch your order within 2-3 business days. Delivery times then depend on your chosen shipping method, but you can typically expect your plants and candles to arrive within 3-5 business days within the UK. We'll send you a tracking number as soon as your order is on its way, so you can follow its journey.
Do you offer local pickup in Glasgow?
Yes! We offer local pickup at our Barras Market unit. Select the "Local Pickup" option at checkout, and pop by the market Saturday and Sunday between 10am and 4pm.
What are your shipping costs?
Shipping costs vary depending on the size and weight of your order, and your chosen delivery method. You can see the exact shipping cost for your order at checkout before completing your purchase. We strive to keep our shipping costs as fair and transparent as possible.
Do you ship internationally?
Currently, we ship within the UK only. We hope to expand to international shipping in the future, bringing the beauty of Seeds & Saplings to a wider audience. Stay tuned for updates!
What should I do if my order arrives damaged?
We take immense care in packaging your plants and candles to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us immediately with photos of the damage, and we'll make it right. Your satisfaction is our priority.
Candle Care & Safety
How do I properly burn my Seeds & Saplings candle?
To ensure a safe and optimal burn, always trim your wick to 1/4 inch before each use. Allow the candle to burn long enough for the wax pool to reach the edges of the container, especially on the first burn. For more detailed instructions on how to care for your candle and avoid common issues like tunneling, please visit our Candle Care Guide.
Why is my candle tunneling?
Tunneling often occurs when the candle isn't allowed to form a full melt pool to the edges on its first burn. Our Candle Care Guide provides tips to prevent tunneling and achieve a beautiful, even burn every time.
What should I do if my candle's flame is too high/low?
A flame that's too high usually means the wick needs trimming. A low flame can indicate a wick that's too short or not enough oxygen. Our Candle Care Guide has more troubleshooting tips for optimal flame performance.
How do I store my candles?
To preserve the fragrance and appearance of your candles, store them in a cool, dry place away from direct sunlight and heat. Our Candle Care Guide also covers long-term storage tips.
Plant Care
How do I care for my new plant?
While general principles apply, every plant has their own requirements. Which is why I have written a care guide for every plant we sell here.